Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.
Radial and CFI Group recently surveyed 500 online shoppers to better understand their experiences throughout the customer service journey. View our infographic and download the full report to find out what we learned.
Get these key insights, and more, to discover shoppers’ customer service expectations and how to deliver the right mix of automation, AI and live agent interaction to drive CSAT and revenue for your business.