Newsletter | August 14, 2019

08.14.19 -- Agents Vs. Self-Service: Which Do Your Customers Prefer?

Retail Supply Chain Insights
Cash Wars: Legal Tender Is Still Standing
Article | By Craig Kaliebe, APG Cash Drawer, LLC

A solid majority of small business owners say they will never stop accepting cash payments according to one recent study. Even as the use of digital payments increases, it seems highly unlikely cash will ever go away.

3 Ways To Prepare Your E-Commerce Company Before A Potential Amazon Breakup
Guest Column | By Fang Cheng, Linc Global

Businesses looking to carve out a niche for themselves might have some of the work done for them if the government chooses to break up Amazon. The question will be figuring out how to fill the vacuum the e-commerce leviathan leaves behind.

Agents Vs. Self-Service: Which Do Your Customers Prefer?
Article | Radial

Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

In Case You Missed It
The Modern Supply Chain: Extraordinary Is The New Ordinary
Article | By Erin Harris

Erik Caldwell, SVP of supply chain and digital operations at Hudson’s Bay Company, talks making omni-channel fulfillment profitable, capacity concerns, and the A-word.