A solid majority of small business owners say they will never stop accepting cash payments according to one recent study. Even as the use of digital payments increases, it seems highly unlikely cash will ever go away.
Businesses looking to carve out a niche for themselves might have some of the work done for them if the government chooses to break up Amazon. The question will be figuring out how to fill the vacuum the e-commerce leviathan leaves behind.
Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.