A new study from RSR investigates the role of retail disruptors — retailers that are defining the game of retail transformation — and the behaviors they are employing at the intersection of growth and scale to help the retail industry evolve.
Guest Column | By The Retail Value Chain Federation
The Retail Value Chain Federation has taken a high-level look at the current challenges faced by retailers and suppliers as they work toward their mutual goal of full fill rate of purchase orders. Here, we look at their survey, which sheds light on common obstacles and how to drive fill rate performance improvements.
Long gone are the days when customer care was essentially just a cost center for retailers. Today, customer care can — and should — be a profit center and a key differentiator that enables retailers to increase satisfaction, loyalty, and sales. The secret to success is providing consumers with a fast and frictionless service experience regardless of the channel they use.
Online shopping has put tremendous pressure on brick-and-mortar retailers, causing large numbers of locations to go out of business. But lest anyone think retail is shrinking, the opposite is actually true.
The client is the largest beauty retailer in the U.S., and its product onboarding process was labor-intensive and increased the time it took products to become available. The client's IT provider recommended a product information management (PIM) solution to remedy these problems. Here's what happened.
A conversation with Greg Holder, Compliance Networks
Vendor compliance programs detect compliance problems and ultimately prevent them altogether, which has a critical impact on the supply chain. We connected with Greg Holder, CEO and founder of Compliance Networks, to learn more about how vendor compliance improves supply chain performance. Here's what he had to say.
For reasons we do not totally understand, there is a long-held belief that shared warehouses (sometimes also called multi-client warehouses or public warehouses) operate on a "one-size-fits-all' model." Never has there been a better time to put this myth to rest — once and for all.
The mere mention of autonomous transportation still evokes images from sci-fi movies for some people. However, the reality is that this concept is not pie-in-the-sky talk — it's really here. And it won't be long before it's mainstream.
Guest Column | By Kim McQuilken, Spend Management Experts
According to MasterCard SpendingPulse, U.S. retail spending — excluding automotive — was up 4.9 percent in 2017 compared to the same period last year. Assuming this momentum continues, following are four logistics trends you can expect to affect retail in the coming year.
