Newsletter | October 23, 2019

10.23.19 -- How Michaels Reduced Costs And Improved Customer Satisfaction With Visual IVR

 
Retail Supply Chain Insights
The Automated Warehouse: Making Space For Retail Robots
Guest Column | Guest Column | By Valentyn Kropov, VP of client success, SoftServe

As customer expectations shift ever closer to instant gratification, retailers must optimize more quickly than ever. While there is much to be said for automation within existing networks, systems, and applications, one of the most overhyped, underutilized automation efforts is robotics.

How Michaels Reduced Costs And Improved Customer Satisfaction With Visual IVR
  Case Study | Radial

With Visual IVR, Michaels customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer.

In Case You Missed It
Unleashing The Profitability Of High-Risk Digital Gift Cards
White Paper | Radial

The high fraud risks associated with digital gift cards have many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.