Well, another National Retail Foundation (NRF) show is in the rear-view mirror, but this year’s confab of retailers and retail technology shined a bright light on the transformative road ahead. Here are just a few of my musing and perspectives from NRF 2019.
IoT is disrupting customer fulfillment in areas of order generation and tracking. Internet connected things are becoming customers in their own right. Supply chain leaders can learn from this research how leading companies are navigating the integration of IoT into customer fulfillment processes.
Amazon's customers expect more selection and choice coupled with compelling value, and they're always going to want things faster than they did yesterday. These are the fundamentals that force Alexis DePree, VP global supply chain, customer fulfillment at Amazon, to evaluate her team's performance to determine what can be done differently and better for the customer. Here, DePree explains how her leadership style helps her team operate the e-commerce giant's complex logistics empire.
