Mobile POS platforms are bringing new levels of convenience and flexibility to retail. Now, a sales associate at a small boutique doesn’t have to be stuck at the checkout for the duration of a shift. Thanks to wireless connections, that associate can help a customer complete a transaction anywhere in the store with a tablet or smartphone.
Radial surveyed 3,000 consumers in the U.S., U.K., and Canada to better understand issues relating to e-commerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
Today, retailers must deal with a different world: one where consumers have the power and are using that power to demand more flexible return policies. Returns are now a competitive advantage for retailers and to some degree, a leading indicator of how customers are starting to think differently about ownership. So, how should retailers and brands view this aspect of their business?
Guest Column |
By Amr Farahat, Washington University in St. Louis
If retailers supply more product than there is demand for, they are left with excess inventory, which ties up capital and leads to obsolescence. Too little supply results in lost sales and weakens customer retention.
If there’s any doubt about the impact of cash management solutions on the cost structure of retailers, consider this recent finding by IHL Group: Replacing manual processes with automation technology can save retailers an average of 200 to 500 labor hours monthly per store.