Retailers are poised to make major supply chain technology investments in the coming year, with omni-channel and personalization efforts affecting how those investments are targeted. Those investments will include better inventory optimization and planning tools, data analytics, and in-store technologies that can help enhance the overall customer experience.
The changes in consumer behavior make store execution all the more important for brick-and-mortar retailers. Unfortunately, this is where many retailers drop the ball when it comes to being in stock on the items consumers are coming into the stores to buy.
There are plenty of opinions floating around concerning the burgeoning impact of the internet of things (IoT) on various aspects of the supply chain. From futuristic takes on auto-replenishment of consumables at the consumer level to comparably mundane store-level inventory forecasting improvements, the increasing connectivity of data is poised to drive big supply chain change. Much of that change is happening in and around the DC.
Make no mistake about it; your business’s ability to scale up and sustain itself in the future will be affected in part by how you think about your supply chain and its ability to match your company’s culture and your customers’ expectations.