Newsletter | July 24, 2019

07.24.19 -- Unleashing The Profitability Of High-Risk Digital Gift Cards

Retail Supply Chain Insights
A New Approach To Handling Cash: Cash-As-A-Service
  Case Study | APG Cash Drawer, LLC

Where there is a cash, there is a cost, and some of that is absorbed in the day-to-day running of a business. It is critical that brick-and-mortar stores have visibility into these activities to be successful. By investing in cash management technology, merchants can reduce any unnecessary costs that don’t contribute to the bottom line.

3 Ways to Turn Supply Chain Visibility Data Into Better Results
Guest Column | By Kirsten Newbold-Knipp, Convey

Due to the complexity of the modern supply chain, it’s more difficult than ever to see where your products are headed, and if there are obstacles along the way such as delays and damages, that may negatively impact customers. And as customer expectations for fast, free delivery grow, it’s a problem you must solve to have any chance of staying competitive.

Unleashing The Profitability Of High-Risk Digital Gift Cards
White Paper | Radial

The high fraud risks associated with digital gift cards has many merchants worried. But the good news is that with the right fraud management strategies and vigilance, retailers can tap into this lucrative market, while minimizing risk.

In Case You Missed It
Why The Backlash Against Cashless Stores Is Growing
Article | By Breanna Brown, APG Cash Drawer

As mobile wallets and other cash alternatives are introduced, the trend raises the very real question of whether cash needs legislative protection. In a growing number of municipalities and states the answer is yes.

How Michaels Reduced Costs And Improved Customer Satisfaction With Visual IVR
Case Study | Radial

With Visual IVR, Michaels customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer.