Where there is a cash, there is a cost, and some of that is absorbed in the day-to-day running of a business. It is critical that brick-and-mortar stores have visibility into these activities to be successful. By investing in cash management technology, merchants can reduce any unnecessary costs that don’t contribute to the bottom line.
Due to the complexity of the modern supply chain, it’s more difficult than ever to see where your products are headed, and if there are obstacles along the way such as delays and damages, that may negatively impact customers. And as customer expectations for fast, free delivery grow, it’s a problem you must solve to have any chance of staying competitive.
The high fraud risks associated with digital gift cards has many merchants worried. But the good news is that with the right fraud management strategies and vigilance, retailers can tap into this lucrative market, while minimizing risk.
As mobile wallets and other cash alternatives are introduced, the trend raises the very real question of whether cash needs legislative protection. In a growing number of municipalities and states the answer is yes.
With Visual IVR, Michaels customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer.