Newsletter | July 17, 2019

07.17.19 -- Why The Backlash Against Cashless Stores Is Growing

 
Retail Supply Chain Insights
How Michaels Reduced Costs And Improved Customer Satisfaction With Visual IVR
Case Study | Radial

With Visual IVR, Michaels customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer.

Digitization And Intelligence Pave The Road To Customer-Centric Supply Chains
Article | By Bryan Nella, Infor Nexus

It’s time for supply chains to break out of the mindset of being led by the transaction. The message resonated when Gartner’s Tom Enright and Bart DeMuynck presented a look into what’s on the horizon as supply chains grow more intelligence-driven and begin to utilize those insights to serve customers in new and innovative ways.

Why The Backlash Against Cashless Stores Is Growing
Article | By Breanna Brown, APG Cash Drawer, LLC

As mobile wallets and other cash alternatives are introduced, the trend raises the very real question of whether cash needs legislative protection. In a growing number of municipalities and states the answer is yes.

In Case You Missed It
Omni-Channel And The Future Of Stores
White Paper | Radial

While not all omni-channel features are one-size-fits-all, BOPIS (buy online, pick up in-store) is an option shoppers are coming to expect from retailers.

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