What five things do companies need to think about when creating a successful hyperlocal delivery model?
In today’s world, traffic is faster, food delivery is held to incredibly quick standards and when we order something online – we expect it at our door within two days. Many retailers and manufacturers are struggling to keep up, and their customer service is lacking when they fall short. Indications are that accelerated demands will become normalized. In fact, a recent Logistics Viewpoints report shows that 50 percent of millennials still desire even quicker deliveries.
According to the “State of Shipping in Commerce” report from Temando, many e-commerce shippers are intent on expanding shipping and delivery options to keep up with how Amazon has revolutionized fulfillment, but the shoppers they are looking to satisfy are expecting more — and sooner.
“We’re noticing a huge push and pressure on the fulfillment side to get orders turned around on a much faster scale and pace than a lot of technology is capable of doing today,” says Michael Armanious, vice president of sales and marketing at Datex Corporation, a third-party logistics (3PL) management and warehouse solutions provider. “What normally would have taken less than an hour, all of the sudden needs to go out within minutes, which poses challenges in terms of planning.”