In this eBook, we explore what more than 4,000 consumers across four different regions of the world - United States, United Kingdom, Canada and Australia - value in their online experience, where opportunity exists, and how brands and retailers can execute to ensure that they maintain a competitive position as the industry continues to rapidly transform.
To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind. To gain insight into these challenges and retailers’ top priorities for a future OMS investment, Radial partnered with Incisiv to conduct a quantitative survey of retail executives spanning key business functions across the retail supply chain.
In the old days, consumers went shopping because they had to. However, thanks to a plethora of new options, consumers today must now be inspired to want to shop. To improve the customer experience, retailers are looking toward many different options, such as buy online pick up in store (BOPIS), click and collect and ship-from store. While convenient, these fulfillment methods have only further exposed the problem of out-of-stocks.
In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.
Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is critical for success.
E-commerce has already had a significant impact on warehouse operations and that impact will only increase as e-commerce continues to be the fastest growing segment of the economy. Global retail e-commerce sales are expected to reach $3.9 trillion dollars by 2020, up from $2.3 trillion in 2017.
Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
Growing your business in today’s saturated US market can be a challenge. Amazon continues to dominate the market and their rapid growth is shrinking the pieces of the pie. Customers are no longer bound by brick and mortar stores and are starting to feel more comfortable purchasing from overseas. Paired with the world’s love of American brands, the opportunity for growing your business beyond U.S. borders has never been better.
There is no doubt that this building-block approach, when properly repurposed, can have powerful applications in the field of global trade.
A $2.3 trillion global e-commerce market reflects how profoundly shopper expectations have recalibrated worldwide. Today’s consumers have been rewired by digital disruption. That always-connected, tech-savvy shopper expects a seamless, faster purchasing journey, whether she’s buying online and picking up in store or wants her merchandise delivered in two hours to her door.
In this eBook, you will find proven industry statistics, ROI equations and testimonials that demonstrate how shipping software pays back big.
eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.
The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.
It's easy to set revenue goals. But, keeping more of what you make is the critical number. Investing in better shipping pays back big. Shipping is a sustainable tactic that elevates the customer experience, builds brand loyalty, increases sales and turns customers into loyal advocates. In this eBook, you will find proven industry statistics, ROI equations and testimonials to demonstrate how shipping software pays back big.
Shipping has never been more challenging than it is today. Increasing productivity and providing exceptional customer experiences is imperative. Companies are finding it difficult to solve the current challenges in the packing arena, which include labor shortages, unnecessary DIM weight expenses and customer experience.
The future of the global trade system faces more risk and uncertainty than at any time since it was created after World War II. This year and beyond promises to be a decisive one for worldwide trade with protectionism and populism growing across the globe. The world’s top 60 economies have adopted more than 7,000 protectionist trade measures 1 on a net basis since the financial crisis of 2008.
Over the last year or so, “fast fashion” companies have gained tremendous market share from consumers in search of the hottest trending item at the best price. These companies have executives from every industry – not just fashion – talking about the need for speed.
From the GDPR Advisory Board – a panel of leading data protection experts providing straight-forward advice on the forthcoming GDPR.
While consumers want the ease of shopping online, the ability to track orders and the use of sustainable packaging, they also prefer to see and try their purchases in person. In fact, two-thirds of consumers who purchase online use the store before or after the transaction. So how do retailers offer the conveniences consumers demand while reducing costs? The answer: Perfect every aspect of the packaging and shipping process.
Shipping is a critical component of supply chain logistics for e-commerce stores. e-tailers find it increasingly important to optimize shipping as it significantly impacts the customer experience, repeat purchasing, brand loyalty and profitability.