Retail Supply Chain White Papers

  • Why Thinking Ahead About Transit Packaging Can Save You Millions
    Why Thinking Ahead About Transit Packaging Can Save You Millions

    Is this situation familiar? You invest your time and energy developing products for the market, and develop a supply chain model to ensure these new products make it to customers in a timely manner. Then, you invest further in well-crafted brand promises implemented to the finest detail within your style guide. Next, you transfer the whole bundle to the OEM and ask: “when can we start shipping?”. Rarely, up to this point, has any thought been given to transit packaging. Let’s be honest – the feeling is, you have invested all that time in developing the product, how hard can it be to get the package right? Famous last words indeed.

  • Packaging - A Magic Ingredient?
    Packaging - A Magic Ingredient?

    Is packaging the magic ingredient in your global supply chain? It certainly has the power to make or break your global operations.

  • The Final Frontier Of Supply Chain Optimization
    The Final Frontier Of Supply Chain Optimization

    Most retailers are missing out on a major opportunity for cost savings in their supply chain. It’s not because the opportunity is complicated - quite the contrary. The idea is so simple most retailers probably think it’s already being handled. But when you’re talking about shipping from Asia, what you think is happening and what is actually happening with your packaging material, performance specifications and freight utilization are rarely the same. So, what do you do?

  • The State Of Drop Shipping Compliance
    The State Of Drop Shipping Compliance

    A survey of retailers and merchandise suppliers sheds light on compliance challenges, current drop ship initiatives, and what must be done to make drop ship work for all parties.

  • The EPC Mandate ROI Guide
    The EPC Mandate ROI Guide

    Today, many retailers are promoting omnichannel retail initiatives in order to offer their services and products to more consumers on more marketing platforms. It’s no secret that retailers with growing omnichannel initiatives see strong benefits with RFID from the DC to receiving to the back room, and the selling floor.

  • Turning Exceptional Customer Care Experiences Into A Profit Center
    Turning Exceptional Customer Care Experiences Into A Profit Center

    In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers have come to expect or risk going out of business.

  • Vendor Management For SMB Retailers
    Vendor Management For SMB Retailers

    Are you getting the most from your vendors?

  • Email Marketing Automation For SMB Retailers
    Email Marketing Automation For SMB Retailers

    Personalized emails deliver 6x higher transaction rates compared to blind emails. Make sure you send the right message at the right time. What Type of Email Marketer are YOU?

  • Amazon Shoppers’ Attitudes And Preferences Study Results
    Amazon Shoppers’ Attitudes And Preferences Study Results

    Radial conducted a survey of Amazon shoppers to discover the preferences and attitudes that shape their shopping behavior. From shopping frequency to motivators for purchasing to their beliefs about Amazon’s business practices, consumers from all walks of life revealed when, why, and how they shop on Amazon.

  • The Mid-Market Retailer’s Guide To Winning The eCommerce Race
    The Mid-Market Retailer’s Guide To Winning The eCommerce Race

    Intense competition and heightened consumer expectations aren’t unique challenges to the mid-market retailer. There’s one critical difference, mid-market retailers lack the resources that the biggest players do have to overcome those challenges. With already small margins, if you’re among this group, you may find yourself just scraping by. But the odds don’t have to be stacked against you.

  • The Retailer's Blueprint For Success: Enabling Great Customer Experiences

    Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant.

  • Retail Trends In 2017: The Year Of Evolution

    The trends this year retailers really need to focus on won’t be around the hottest new technologies or latest fads. Instead, companies that focus on delivering consistent, engaging customer experiences will set themselves up for long-term success. But in order to run your business successfully and provide the brand experiences shoppers expect, you must first have the right foundational systems in place.

  • Expediting The Investigation And Reconciliation Of Deduction Claims

    Merchandise suppliers explain what information is required to quickly and efficiently identify the specific reason for a deduction and determine its validity.

  • Creating The Right Retail Strategy For Successful eCommerce In The Age Of Amazon

    It’s a jungle out there and retailers are in a fight for survival of the fittest—just ask some of the casualties. This isn’t fear mongering. It is a retail reality being driven by table stakes set by the likes of Amazon.

  • Build Or Buy? The Hidden Challenges Of An In-House Fraud Team

    In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?

  • How Real-Time Retail Saved Christmas

    "Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse. The stockings were hung by the chimney with care, In hopes that St Nicholas soon would be there."

  • Is There Grit In Amazon’s Flywheel? Implications And What Retailers Need To Know To Survive

    Amazon has achieved massive growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can fail rapidly. At least one of the core pieces of Amazon’s flywheel—the customer experience—is already under pressure. While this may have profound consequences for Amazon, there are larger implications for the rest of the eCommerce ecosystem.

  • 2016 Annual Digital Commerce Survey

    The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

  • A Retailer’s Guide To Omnichannel Customer Care

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  • Customer Delivery Promise Execution For Omni-Channel Retail

    In today’s digitally connected environment retailers need to interact with customers on multiple channels and touch points simultaneously (or even interchangeably) to deliver seamless shopping experience. The customer expectations have also seen gamut of changes; they are agnostic to the lines dividing various channels and expect convenient delivery options like click & collect, drop shipment and delivery lockers.

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