While consumers want the ease of shopping online, the ability to track orders and the use of sustainable packaging, they also prefer to see and try their purchases in person. In fact, two-thirds of consumers who purchase online use the store before or after the transaction. So how do retailers offer the conveniences consumers demand while reducing costs? The answer: Perfect every aspect of the packaging and shipping process.
Shipping is a critical component of supply chain logistics for e-commerce stores. e-tailers find it increasingly important to optimize shipping as it significantly impacts the customer experience, repeat purchasing, brand loyalty and profitability.
In todays' customer-centric world, retailers must put consumer needs at the heart of supply chain and fulfillment operations. Retailers need inventory management that is optimized for cross-chain product availability and fulfillment and returns that provide a frictionless experience for the customer.
Shipping and fulfillment impacts commerce in a significant manner, affecting profit margin and revenue, operational efficiencies, brand and customer experience. Our hypothesis is that retailers’ current shipping practices prevent them from realizing the full potential of their business. These practices add unnecessary friction to the buyer journey, and are often misaligned with today’s sophisticated, tech-savvy online shopper who seek a seamless, almost intuitive experience. To prove this, we started tracking the habits, practices, performance and sentiment of online shoppers and retailers annually with the aim to measure the gap between retailer capability and consumer expectations.
The growth in global e-commerce is top-of-mind for all retailers today. Consumers are more demanding than ever before and expect to be able to order their goods from any device and receive them at a time and place that is convenient for them. International commerce is both a cultural and complex business, requiring technologically-robust systems capable of handling everything from making packages as small as possible, to choosing the right carrier, ensuring compliance and keeping track of orders.
Shipping software tools optimize service, efficiency, control costs, and ensure orders get on the right truck faster. And that keeps consumers coming back.
Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.
Today’s ‘anytime, anywhere’ shoppers have big expectations for retailers, and they had better keep up or be prepared to lose a sale, or even a customer for life. This demand for service has created an urgency which retailers must meet, and it begins with the supply chain.
Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.
eCommerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.
72% of US online shoppers have a membership to an eCommerce marketplace such as Amazon or eBay. This guide will show you what retail tactics you should prioritize to win online shoppers in the year ahead
Global trade continues to accelerate both in volumes and complexity, with the WTO’s most recent trade forecast revised to show improved growth in world merchandise trade volume. Just look at the numbers from Alibaba and their most recent Singles Day, where products were purchased from 192 countries. The number of tons shipped by ocean containers has multiplied many times over in recent years—almost 17 times—from 102 million tons in 1980, to 1,720 million tons in 2016!
Public perception of private label brands (PLB) used to be quite negative. In 2011, 17 percent of U.S. consumers felt PLB’s were for people on tight budgets who couldn’t afford the best - but due to the economic downturn in recent years, consumers have changed their mindset on these products.
The world of global trade is fast-paced, ever-changing, always evolving. In order to keep pace, your supply chain processes and technology need to evolve too. The processes during sourcing, transportation, and import/export are unique to every organization, consisting of multiple layers of suppliers, vendors, and service providers; each adding additional complexity and the accompanying tasks to move products across borders.
Now more than ever, companies need to re-engineer processes and supporting systems.
The current business environment can be characterized by constant change, shorter product lifecycles, and increased demand uncertainty. As these conditions have become the norm, companies and researchers alike have turned to the concept of agility in their quest for a sustainable source of competitive advantage. Consequently, supply chain agility has emerged as the dominant competitive vehicle for organizations operating in such an uncertain and ever-changing business environment.
A global trade management (GTM) system can streamline and automate the business processes associated with conducting global trade, including admissibility reviews, restricted party screening and landed cost calculations. This eBook examines three distinct challenges faced by today’s retailers and how a global trade management system can help them succeed.
Meet Sally. She’s a professional in her late 20s living in a thriving neighborhood about 30 minutes from a metropolis. In a few weeks, Sally is heading for some relaxation and sporting fun on a tropical vacation with her fiancé. On her day off Sally is going to shop for a few getaway outfits. She’s eager to find the right pair of sandals, glamorous swimsuits and stylish dresses to show off during those glorious tropical days. She might even pick up some new makeup or look for the right tanning lotion. In the new age of digital, Sally harnesses the power of the Internet and social media in her customer journey.
A the retail industry shifts from Single Channel Retailing to Multi-Channel Retailing, the case for a PIM system becomes stronger. Only a PIM system can ensure that there is data consistency across the various channels. Retailers looking to manage Product Information should strongly consider implementing a PIM solution as opposed to customizing their ERP or eCommerce Systems.
Online sales combined with web-influenced sales now exceed pure in-store sales. Multi-channel retailing capitalize on this trend by using various channels to target and engage customers. Shoppers expect continuity of information and resources across all of the digital devices they use. A PIM/MDM system supports the omni-channel experience.