Retail Supply Chain Case Studies

  • Irish Petrol Forecourt Eradicates Cash Handling Costs

    In the past a petrol station was all about fuel but with BP reporting half of its customers in the UK and Ireland are stopping for food not fuel and the recent introduction of electric charging stations and lockers for online pickup, it is clear consumers increasing demand for convenience is changing the sector. Adapting to the new trends, means new and existing customers will keep coming in using cash, card or mobile payments for their purchases.

  • Hibbett Partnered With Radial To Support Its New Omnichannel Strategy

    In 2017, Hibbett was a leading athletic-inspired fashion retailer, having evolved from a family-owned business to a public company earning approximately $1B in annual revenue. Despite its growth, Hibbett remained true to its core: providing small-town customers a high-quality experience in its 1000 stores. Change was on the horizon, as Hibbett realized its customers were increasingly turning to digital channels. Hibbett began planning its first ever online shop, but the retailer quickly realized it lacked critical expertise, having never sold goods online or provided customer support outside its stores. To manage its transformation into an online giant, Hibbett sought guidance and expertise to make its technological and operational evolution a success.

  • Quality Is In The Sole For This Footwear Company

    There’s no business like shoe business for this company that operates both a retail segment and private label brand operation. The retail side runs over 1,045 value-priced family footwear stores in the US and Guam, 159 other stores in the US and Canada selling natural comfort style shoes, and a growing number of shoe stores in China. The company also sells shoes online and licenses two major name brand footwear product lines.

  • Hardware Co-Op Builds Better Service With Lucas Systems

    Do it Best Delivers More Accurate, Efficient Order Fulfillment with a Lucas Mobile Work Execution System Featuring the Jennifer™ Mobile Multi-Modal Picking Application.

  • Hosted Contact Center Helps Citrus Gift Company Squeeze Out More Productivity And Cost

    Year-round, Southern Fulfillment fulfills orders for Hale Groves and Pittman & Davis — two of the nation’s largest citrus gift brands. Its Vero Beach, Florida contact center constantly adapts staffing levels to support an average of 260,000 calls per year, ensuring the ultimate experience, during the peak holiday period or off-season.

  • Premium American Brand Saves Millions In NAFTA Duties

    As an American icon creating and selling home maintenance products across North America, Canada is this company’s primary export market so leveraging the NAFTA trade agreement was very important. The company saw a need to reduce time at the border, lower duties, and create efficiency by replacing an outdated, manual approach.

  • Wi-Fi Solutions Streamlines Inventory Process Based On Security, Reliability, Manageability

    A leader in the shortening and oils industry, Columbus Vegetable Oils chose Aerohive’s Cooperative Control wireless LAN solution for its new manufacturing and warehouse facility because of its superior security, reliability, manageability, and flexibility.

  • Order Collaboration Yields ROI For Leading Apparel Manufacturer

    For more than 100 years, this leading company has been manufacturing top-tier athletic apparel and footwear all over the world. The brand supplies its own retail and wholesale channels offering products for men, women and children. They operate globally and maintain a manufacturing presence in the United States for their “Made in the USA” products, as well as in the United Kingdom for the European market, where they also manufacture some of their most popular models to expedite fast delivery.

  • Integrated Ecommerce And Order Management System Supports Growth At eWam

    Founded in 2000, family-owned Wholesale Accessory Market (eWam) started in a one-car garage and has become one of the nation’s largest fashion accessory wholesaler and retailers. It now offers over 50,000 products and continues to grow its SKUs. Their primary customer base is fashion boutiques and salons, as well as self-employed independent distributors. With a holiday season that begins in September, eWam needed to improve its ecommerce capabilities and shore up its back- end processes to keep pace with growth rates.

  • Best In Show Distribution At Pet Supermarket

    Pet products retailer keeps growth on track without adding staff or expanding its DC.

  • Perfect Products Require Perfect Order Management

    With a ferocity for crafting the perfect fit, this leading footwear manufacturer has grown into a preeminent company recognized globally for its tenacity and creativity in crafting the perfect shoe. Started in 1878, the company’s portfolio now includes 15 brands ranging from athletic footwear to women’s high fashion to children’s sports shoes, and a booming retail segment boasting 1,200 stores in the US, Canada and China. Its production facilities in the U.S., UK, China and Vietnam support $3 billion in annual sales.

  • Sporting Goods Retailer Takes Safety And Product Testing To A New Level

    This U.S.-based retailer is an omni-channel sporting goods powerhouse offering a broad assortment of top-brand sporting goods equipment, apparel and footwear. They operate 645 locations with a blend of dedicated associates, in-store services and unique specialty shop-in-shops. As a producer of reliable, high-quality products that their loyal customers have come to expect, product safety and compliance are major focuses for this sporting goods retailer.

  • Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices

    A well-known, Top 10 retailer was experiencing significant problems with its voice and data (barcode scanners and printers) mobile devices in its scores of Distribution Centers and thousands of stores nationwide. Its voice devices, the Spectralink 84xx series WiFi phones, were an obvious problem because they were regularly failing mid-shift which not only caused staff productivity losses but, worse, hurt the overall customer experience. It also resulted in lost sales.

  • Compass Group Relies On Intelligent Video For Foodservice Excellence

    Compass Group North America is a leading foodservice management company with annual sales over $12 billion and more than 200,000 associates. Its operating companies, including Morrison Healthcare, Bon Appétit Management, Levy Restaurants and Wolfgang Puck Catering, serve more than seven million meals a day in schools, hospitals, senior living communities, corporate campuses and sporting venues across the U.S. and Canada.

  • Motorsports Legend Katech Meets Evolving Customer Needs Across Multiple Channels With TrueCommerce Nexternal eCommerce

    Deploy a flexible, easy-to-use eCommerce solution to support emerging retail sales channels, including the ability to efficiently ship small orders to individual consumers.

  • Retail Stores In Dublin Eradicate Cash Shrinkage

    Theft is one of the retail world’s biggest challenges, especially in the independent convenience sector where stores are often manned by a handful of people that are not equipped with the latest security gizmos. In fact, nearly half of retailers (49 percent) have experienced theft of cash from their premises. This hurts businesses and their customers because merchants often have to pass on these losses by raising prices. With cash management solutions, businesses can fight back against theft and achieve an advantage over competitors.

  • Apparel Retailer Outfits Supply Chain With Automation Gains Real-Time Visibility

    This leading retailer of casual apparel for men, women and children operates over 1,000 stores in the United States, Canada, Japan, Italy and the United Kingdom. It also sells products through online stores and catalogues. Merchandise is shipped to these stores by air and sea freight from three distribution centers. The company lacked visibility into its supply chain. Its homegrown system involved spreadsheets, emails and phone calls with international business units and over 30 trading partners. With a 12-hour time difference between partners, accurate and real-time information was nearly impossible.

  • A New Approach To Handling Cash: Cash As A Service

    Thanks to the rapid expansion of e-commerce and Amazon, there is no doubt that a range of new card payment options are on the rise. At the same time, retailers are still handling enormous amount of cash daily because cash remains by far the most commonly used payment method by shoppers throughout the world. In the Euro zone, for example, cash was the main payment choice for purchases under €45, which accounted for 91% of all POS payments.

  • Omni-Channel Integration Spurs SMR Growth

    E-commerce integration with brick-and-mortar store systems has quickly become central to the success of retailers of all shapes and sizes. Driven by the large tier-1 and big-box retailers who set the precedent for consumers’ cross-channel expectations, integration of physical and digital retail systems is fast becoming an imperative for even the smallest stores.

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