Retail Supply Chain Case Studies

  • Convenience Store Achieves Unified Networking With Cloud Solution
    Convenience Store Achieves Unified Networking With Cloud Solution

    Located throughout central Oregon, Dari Mart operates 45 convenience stores with 500 employees. Started in 1965, Dari Mart is a family business and prides itself on delivering the most natural and freshest milk products to its stores. It accomplishes this via 48-hour delivery to each of its stores from its company-owned dairy, Lochmead Farms, one of the largest independent dairy farms in the Pacific Northwest.

  • E-Commerce In A Hurry
    E-Commerce In A Hurry

    A century-old retailer takes its outlet stores online in just four-and-a-half months, then watches e-commerce boom.

  • Integrated Ecommerce And Order Management System Supports Growth At eWam
    Integrated Ecommerce And Order Management System Supports Growth At eWam

    Founded in 2000, family-owned Wholesale Accessory Market (eWam) started in a one-car garage and has become one of the nation’s largest fashion accessory wholesaler and retailers. It now offers over 50,000 products and continues to grow its SKUs. Their primary customer base is fashion boutiques and salons, as well as self-employed independent distributors. With a holiday season that begins in September, eWam needed to improve its ecommerce capabilities and shore up its back- end processes to keep pace with growth rates.

  • Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR
    Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR

    Self-service is increasingly popular with today’s retail customers as they seek more control over their time and experiences. In fact, research by Forrester indicates that 76% use web and mobile service channels to resolve their customer service inquiries.

  • Compass Group Relies On Intelligent Video For Foodservice Excellence
    Compass Group Relies On Intelligent Video For Foodservice Excellence

    Compass Group North America is a leading foodservice management company with annual sales over $12 billion and more than 200,000 associates. Its operating companies, including Morrison Healthcare, Bon Appétit Management, Levy Restaurants and Wolfgang Puck Catering, serve more than seven million meals a day in schools, hospitals, senior living communities, corporate campuses and sporting venues across the U.S. and Canada.

  • Retail Tag And Label System Improves Distribution
    Retail Tag And Label System Improves Distribution

    In the apparel industry, distribution to multiple destinations has to be precise and fast.  The customers of a famous clothing manufacturer in Japan asked their department stores and wholesalers to examine their logistics management to try and improve accuracy, and the speed of deliveries.

  •  Irish Petrol Forecourt Eradicates Cash Handling Costs
    Irish Petrol Forecourt Eradicates Cash Handling Costs

    In the past a petrol station was all about fuel but with BP reporting half of its customers in the UK and Ireland are stopping for food not fuel and the recent introduction of electric charging stations and lockers for online pickup, it is clear consumers increasing demand for convenience is changing the sector. Adapting to the new trends, means new and existing customers will keep coming in using cash, card or mobile payments for their purchases.

  • SATO's Shelf Edge Labeling: A Better Approach
    SATO's Shelf Edge Labeling: A Better Approach

    In 2005, experts at Procter & Gamble® dubbed the shelf as the "first moment of truth" in retail, where shelf-level merchandising, promotion and advertising can greatly affect consumer choice. This is the point at which marketers have the best opportunity to convert a browser into a buyer.

  • Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace
    Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace

    Selling luxury watches online requires a sophisticated design that supports branding strategy and brand commitment in the best way possible. Customers buying watches in the luxury price segment also have high expectations regarding the seller’s expertise and service delivery. Offering a unique and secure shopping experience in combination with a personal, extensive service portfolio was therefore crucial when relaunching the CHRONEXT marketplace.

  • Wireless Solution Gives Convenience Store Chain Unparalleled Network Management And Cost Savings

    The 7-Eleven Convenience Stores concentrated in Central Oklahoma are independently owned. The company desired a wireless LAN in each of its convenience stores to enable employees to use wireless handheld scanning devices to deliver data to a Retalix inventory control and Demand AnalytX (DAX) system. The DAX system enables the stores’ inventories, especially the most expensive items, to be carefully monitored and adjusted, streamlining operations and saving dollars.

  • Perfect Products Require Perfect Order Management

    With a ferocity for crafting the perfect fit, this leading footwear manufacturer has grown into a preeminent company recognized globally for its tenacity and creativity in crafting the perfect shoe. Started in 1878, the company’s portfolio now includes 15 brands ranging from athletic footwear to women’s high fashion to children’s sports shoes, and a booming retail segment boasting 1,200 stores in the US, Canada and China. Its production facilities in the U.S., UK, China and Vietnam support $3 billion in annual sales.

  • Align The Time-to-Market With Changing Consumer Choices

    By implementing PIM, this world leader in personal care products gained an accurate picture of the comprehensive product data analytics needed to predict and respond to their customers’ needs. Respond to your market. Read their story.

  • Leading Beauty Retailer Uses Product Information Management(PIM) Solution To Improve Data Quality

    The client is the largest beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, the client has grown to become the top national retailer.

  • Sporting Goods Retailer Takes Safety And Product Testing To A New Level

    This U.S.-based retailer is an omni-channel sporting goods powerhouse offering a broad assortment of top-brand sporting goods equipment, apparel and footwear. They operate 645 locations with a blend of dedicated associates, in-store services and unique specialty shop-in-shops. As a producer of reliable, high-quality products that their loyal customers have come to expect, product safety and compliance are major focuses for this sporting goods retailer.

  • Global Fashion Accessories Manufacturer And Retailer Improves And Streamlines Collaboration Among Suppliers

    From its start in 1941, the company’s brand has represented authenticity, innovation, and relevance to its customer’s everyday lives. The high-end products range from handbags, wallets, and other accessories. In 2013, the brand expanded into apparel and footwear, simultaneously shifting its outsourced sourcing operation in-house at that time. During a period when the company was in the process of diversifying its China-centric sourcing base to other Asian countries (Vietnam, Thailand, Philippines, India, and Korea, etc.), its leadership set objectives to meet growth targets while containing costs and reducing risk. Amber Road was selected to address both of those objectives.

  • Streamline Store Ops In The Cloud

    101-store Canadian retailer Showcase replaced several disparate task management solutions—including e-mail and Excel—with a SaaS-based store operations center.

  • Quality Is In The Sole For This Footwear Company

    There’s no business like shoe business for this company that operates both a retail segment and private label brand operation. The retail side runs over 1,045 value-priced family footwear stores in the US and Guam, 159 other stores in the US and Canada selling natural comfort style shoes, and a growing number of shoe stores in China. The company also sells shoes online and licenses two major name brand footwear product lines.

  • How Data Mining Improves Replenishment, Order Agility At CBR Debbie Cotterman, Inventory Manager at CBR Airport Retail (Spirit of the Red Horse, Talie, Radio Road, Creative Kidstuff, ZOZO, regional gift stores) wields her selfdescribed “data geek” status like a powerful weapon against out-of-stocks. By Celerant Technology Corporation

  • Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices

    A well-known, Top 10 retailer was experiencing significant problems with its voice and data (barcode scanners and printers) mobile devices in its scores of Distribution Centers and thousands of stores nationwide. Its voice devices, the Spectralink 84xx series WiFi phones, were an obvious problem because they were regularly failing mid-shift which not only caused staff productivity losses but, worse, hurt the overall customer experience. It also resulted in lost sales.

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