On-Demand Webinars: Smart Networks, Mobile POS, And More
By Erin Harris, Editor-In-Chief, Cell & Gene
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In case you missed them, here are some of our information-rich webinars that are available on-demand. In less than an hour, you’ll learn how savvy retailers are using innovative technologies to improve customer engagement.
Smart Networks: The Missing Link Driving Cloud-Based Application Performance
Mission-critical cloud applications demand that networks perform at unprecedented levels. Connectivity, bandwidth, speed and throughput make or break the employee and customer experience. Learn how smart network technologies like SD WAN and NaaS support cloud strategy today and in future. Hear retailer Genesco’s real-world insights on deploying smart network service. Listen in as Genesco’s CIO, Rik Reitmaeir, explains how the retailer relies on smart networks to drive the customer experience.
The Untethered Associate: Deploying Mobile POS The Smart Way
You already know that mobile POS technology can move associates from behind the cash wrap to the store floor. But that’s only half of the story. Mobile POS can serve as a focal point for other benefits — customer service and operational alike — that are the coin of the modern omni-channel retail realm. Today store associates are using Mobile POS to assist customers anywhere, do product catalog searches, lookup network inventory, line-bust and more. How can retailers harness all of the benefits that mobile POS brings?
Matt Pillar, senior executive editor at Innovative Retail Technologies, Nikki Baird, managing partner at RSR Research, and Kevin Swanwick, senior director, retail solutions at Manhattan Associates discuss what retailers stand to lose by not leveling the playing field between info that customers are able to access on their own versus information that store associates can see. They also discuss why hiding access to network inventory from store associates can have the same effect as directing customers to the exit. They talk about the drivers for the role of the store associate evolving from transactional to engagement, as well as the trends affecting payments such as omni-cart single-swipe transactions for online and in-store purchases.
Incentive Comp In Retail: 5 Bottom-Line Benefits
Among all the facets of retailing, employee motivation is one of the most important and manageable factors for success and profitability. A disgruntled sales associate is unlikely to connect well with customers. Retailers looking to increase wallet share and drive desired behavior such as increased cross sell/up sell opportunities, improved customer service and customer retention rely on incentive comp plans and strategies. Indeed, as the C-suite seeks to implement technology and operations solutions that promise to drive increased business performance levels, Incentive Comp has gained renewed attention. Retailers know that incentive comp plans can offer a host of advantages that impact the bottom line, and as such, retailers are deploying these solutions as a foundational layer.
In this insightful webinar, Erin Harris, chief editor of Innovative Retail Technologies, talks to Fred Sass, worldwide marketing executive for the sales performance management (SPM) division at IBM, and Laura Roach, senior VP marketing and customer success, OpenSymmetry, to learn why an incentive comp plan matters for your business.
Innovative Retail Technologies has an entire library of on-demand webinars aimed at helping retail executives make informed decisions on technology and operations solutions. Interested in learning more about our informative webinar program? Email me at erin.harris@jamesonpublishing.com with your questions.