Retail SC Industry Insights

  1. Amazon's Biggest Lesson For E-Commerce Companies

    How Amazon continues to build a loyal customer base that keeps them coming back.

  2. Shipping: Free Or Fast, Which Is Better?

    Customers are increasing the size of their baskets in order to qualify for free shipping.

  3. 21 Requirements To Consider For A New Multi-Carrier Shipping & Manifesting System

    Parcel growth will continue to rise at a rate of 17%-28% each year between 2017 and 2021, and by 2020, same-day delivery will drive up logistics costs as a percentage of revenue by 50% (Source: Gartner, October 2017). For most omnichannel businesses, the cost of shipping now exceeds the sum of all other fulfillment costs including direct and indirect payroll, benefits, facilities and utilities, packing supplies, etc. Businesses need every advantage they can get to hopefully evaluate, reduce or control the rate of shipping expense increases.

  4. Automation Substantially Reduces Retailers’ Cash Costs And Saves Labor Hours

    If there’s any doubt about the impact of cash management solutions on the cost structure of retailers, consider this recent finding by IHL Group: Replacing manual processes with automation technology can save retailers an average of 200 to 500 labor hours monthly per store.

  5. Parcel Lockers – A Retailer’s Secret Weapon

    ProShip’s Parcel Locker article is featured on Shep Hyken’s Customer Service Experience Blog and talks to how parcel lockers can benefit retailers.

  6. Buy In Bulk: The Retailers That Keep Thriving

    Following our previous discussion on traditional retail brands and off-price retailers, another strong category of enterprises which managed to survive the latest disruptions are wholesale companies. These shops focus on selling goods in bulk to large families (and individuals) and small businesses. The most prominent examples are Costco, Sam’s Club, and PriceSmart. With smart investment in PIM solutions, all three were able to increase their revenue at a time of general market downturn.

  7. The “Ghost Economy” Of Christmas Past

    Another holiday peak season is in full swing and customers are buying goods faster than any other time during the year. Your staff is working hard, and putting in the extra hours to fulfill exponentially more orders than usual - if everything stays the course, your company could potentially bring in close to a third of its annual earnings for the year during this busy season alone.

  8. Six POS Industry Trends To Watch In 2018

    With a new year getting under way, it’s a good time to consider the major trends affecting our industry. 2018 promises to be another action-packed year, especially in the retail space, where much disruption is taking place thanks to the adoption of new technologies and the ongoing battle between online and brick-and-mortar players. Here are the major trends to watch in 2018:

  9. Is My High Product Return Rate Due To Incorrect Product Information?

    Product Returns have become an accepted part of the shopping process for those retailers who have an established a digital presence, representing at least 30% of all the products ordered online. As a shopper, this sounds pretty reasonable if we take into consideration the need to try and test what we buy, but perhaps retailers can do more to reduce this rate. In comparison, only 8.89% of goods bought in brick-and-mortar shops have been returned during the last year.

  10. How Retailers Can Win Amazon Customers Back

    Amazon is currently dominating the online shopping experience, but here’s what retailers can do to keep customers loyal.