Retail Supply Chain White Papers

  1. Exploring The True Value Of Order Management Systems
    8/10/2018

    To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind. To gain insight into these challenges and retailers’ top priorities for a future OMS investment, Radial partnered with Incisiv to conduct a quantitative survey of retail executives spanning key business functions across the retail supply chain.

  2. Study Reveals ¼ Amazon Revenue Fueled By Retail Out-Of-Stocks
    8/10/2018

    In the old days, consumers went shopping because they had to. However, thanks to a plethora of new options, consumers today must now be inspired to want to shop. To improve the customer experience, retailers are looking toward many different options, such as buy online pick up in store (BOPIS), click and collect and ship-from store. While convenient, these fulfillment methods have only further exposed the problem of out-of-stocks.

  3. Unlocking The Potential Of The FP3 Experience
    8/10/2018

    In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.

  4. Managing Chargebacks To Boost Profits
    8/10/2018

    Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is critical for success.

  5. Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery
    7/11/2018

    Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process. 

  6. Blockchain For Supply Chain: Ghost In The Machine Or Breakthrough Technology?
    5/24/2018

    There is no doubt that this building-block approach, when properly repurposed, can have powerful applications in the field of global trade.

  7. False Positives: The Monster That’s Really Killing You And How To Survive
    5/7/2018

    eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.

  8. Unleashing The Profitability Of High-Risk Digital Gift Cards
    5/7/2018

    The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.

  9. 5 Key Trends For Smarter eCommerce Fulfillment
    2/20/2018

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  10. Retail Technology Report Reveals Trends And Buying Behaviors
    2/20/2018

    Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.