Retail Supply Chain White Papers

  1. Optimizing The Customer Experience

    While consumers want the ease of shopping online, the ability to track orders and the use of sustainable packaging, they also prefer to see and try their purchases in person. In fact, two-thirds of consumers who purchase online use the store before or after the transaction. So how do retailers offer the conveniences consumers demand while reducing costs? The answer: Perfect every aspect of the packaging and shipping process.

  2. Retailers Divulge Their Top 10 Carrier-Related Shipping Concerns

    Shipping is a critical component of supply chain logistics for e-commerce stores. e-tailers find it increasingly important to optimize shipping as it significantly impacts the customer experience, repeat purchasing, brand loyalty and profitability.

  3. How To Achieve Retail Supply Chain Excellence -- Building The Consumer Proposition

    In todays' customer-centric world, retailers must put consumer needs at the heart of supply chain and fulfillment operations. Retailers need inventory management that is optimized for cross-chain product availability and fulfillment and returns that provide a frictionless experience for the customer.

  4. The State Of Shipping In Commerce

    Shipping and fulfillment impacts commerce in a significant manner, affecting profit margin and revenue, operational efficiencies, brand and customer experience. Our hypothesis is that retailers’ current shipping practices prevent them from realizing the full potential of their business. These practices add unnecessary friction to the buyer journey, and are often misaligned with today’s sophisticated, tech-savvy online shopper who seek a seamless, almost intuitive experience. To prove this, we started tracking the habits, practices, performance and sentiment of online shoppers and retailers annually with the aim to measure the gap between retailer capability and consumer expectations.

  5. Why Omnichannel Fulfillment Is Crucial For E-Commerce

    The growth in global e-commerce is top-of-mind for all retailers today. Consumers are more demanding than ever before and expect to be able to order their goods from any device and receive them at a time and place that is convenient for them. International commerce is both a cultural and complex business, requiring technologically-robust systems capable of handling everything from making packages as small as possible, to choosing the right carrier, ensuring compliance and keeping track of orders.

  6. Top Five Questions About Multi-Carrier Shipping Software

    Shipping software tools optimize service, efficiency, control costs, and ensure orders get on the right truck faster. And that keeps consumers coming back.

  7. 5 Key Trends For Smarter eCommerce Fulfillment

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  8. A Collaborative Supply Chain Makes Omnichannel Success Possible

    Today’s ‘anytime, anywhere’ shoppers have big expectations for retailers, and they had better keep up or be prepared to lose a sale, or even a customer for life. This demand for service has created an urgency which retailers must meet, and it begins with the supply chain.

  9. Retail Technology Report Reveals Trends And Buying Behaviors

    Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.

  10. 5 Emerging Retail Fraud Trends Impacting Your Bottom-Line

    eCommerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.