eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.
The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.
Shipping has never been more challenging than it is today. Increasing productivity and providing exceptional customer experiences is imperative. Companies are finding it difficult to solve the current challenges in the packing arena, which include labor shortages, unnecessary DIM weight expenses and customer experience.
While consumers want the ease of shopping online, the ability to track orders and the use of sustainable packaging, they also prefer to see and try their purchases in person. In fact, two-thirds of consumers who purchase online use the store before or after the transaction. So how do retailers offer the conveniences consumers demand while reducing costs? The answer: Perfect every aspect of the packaging and shipping process.
Shipping is a critical component of supply chain logistics for e-commerce stores. e-tailers find it increasingly important to optimize shipping as it significantly impacts the customer experience, repeat purchasing, brand loyalty and profitability.
Shipping and fulfillment impacts commerce in a significant manner, affecting profit margin and revenue, operational efficiencies, brand and customer experience. Our hypothesis is that retailers’ current shipping practices prevent them from realizing the full potential of their business. These practices add unnecessary friction to the buyer journey, and are often misaligned with today’s sophisticated, tech-savvy online shopper who seek a seamless, almost intuitive experience. To prove this, we started tracking the habits, practices, performance and sentiment of online shoppers and retailers annually with the aim to measure the gap between retailer capability and consumer expectations.
The growth in global e-commerce is top-of-mind for all retailers today. Consumers are more demanding than ever before and expect to be able to order their goods from any device and receive them at a time and place that is convenient for them. International commerce is both a cultural and complex business, requiring technologically-robust systems capable of handling everything from making packages as small as possible, to choosing the right carrier, ensuring compliance and keeping track of orders.
Shipping software tools optimize service, efficiency, control costs, and ensure orders get on the right truck faster. And that keeps consumers coming back.
Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.
Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.
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