Articles by Erin Harris

  1. Content-Rich Experiences Aid The Store, Too 3/5/2015

    In the latest issue of Integrated Solutions For Retailers, Matt Pillar wrote a great article about how a specialty retailer’s video wall and the content it displays drive traffic into the store. The article itself is a reminder that video wall or not, delivering content-rich experiences to the customer is key to bringing the sophistication of the online experience to the store.

  2. Kohl's CIO Talks Omni-Channel Order Fulfillment, Loyalty 2/18/2015

    Kohl’s currently operates approximately 1,200 stores in 49 states and has annual sales in excess of $18 billion. The retailer that prides itself on its commitment to family, value, and national brands is in the process of becoming a true omni-channel retailer. Just recently, I had the opportunity to talk to Janet Schalk, EVP and CIO at Kohl's Department Stores, about how the powerhouse retailer is handling omni-channel order fulfillment, loyalty, the customer experience, and more.

  3. Loss Prevention's Role During Civil Unrest 2/14/2015

    We’re used to hearing about LP and AP professionals working diligently and tirelessly to protect customers and employees from the physical and emotional dangers associated with armed burglary and theft.

  4. Preventing Operational Loss 2/14/2015

    Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?

  5. Closed-Loop Alerting, Surveys Drive Better Customer Experiences At Tommy Bahama 2/14/2015

    The lifestyle retailer’s new customer experience management (CEM) tool reduced feedback response time from nearly seven days to within 24 hours.

  6. Privacy, Security, And The Internet Of Things 2/14/2015

    Adopting an effective data-centric security model and applying the appropriate technologies for each security control are the only way forward. No single technology will provide the silver bullet.

  7. Getting Innovative With Innovation At #NRF15 1/21/2015

    If I had a dollar for every time I heard some form of the word innovation at this year’s NRF BIG Show, I’d be lounging in some tropical paradise sipping the local libation instead of writing about a renewed appreciation for what’s possible in retail. Innovation was a key theme from this year’s BIG Show, and rightfully so. Hurdles are imminent (e.g. EMV adoption), but there are plenty of operational upgrades and retail technologies that can help drive the customer experience. How so? In a word — innovation.

  8. Inside Super Saturday 2015: Innovation And Hope 1/11/2015

    I had the pleasure to attend Retail ROI (Retail Orphan Initiative) Super Saturday, and as always, the event was as informative as it was humbling. Celebrating its sixth year, Super Saturday brought together retail’s most prominent thinkers for revealing discussions on store operations, data security, innovation in retail, best practices, and more, all to help change the world for children.

  9. Big Benefits In Warehouse Automation 12/14/2014

    BHFO moved to a warehouse more than double the size of the original to accommodate orders and turned to warehouse automation to increase pick speed and accuracy.