Retail Supply Chain Insights Guest Contributors

  1. Agents Or Automation: Here’s What Your Customers Told Us
    7/11/2018

    Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

  2. 8 Must-Haves On Retailers’ Black Friday Shopping List
    7/2/2018

    The holiday rush will be here before you know it; take time now to ensure your DC — and workers — are properly equipped and trained.

  3. Visibility Fills The Gap
    6/27/2018

    In today’s technologically advanced world, a lack of data is not the problem. We are currently inundated with information from various sources. Rather, we need tools that consolidate this information, normalize it, and predictively notify users of potential risks. This enables companies to harness information to better control their supply chain. Digitization enables levels of sharing that could not be achieved in the past but it opens our customers up to greater issues around information overload and synchronization. We need tools that can holistically look at the problem and proactively advise customers on the best corrective action plan.

  4. A CFO's Guide To Transforming The Global Supply Chain
    6/27/2018

    Digitizing the supply chain provides efficiency, reduces risk, and increases agility.

  5. Omnichannel Selling And Creating A Seamless Experience
    6/25/2018

    Omnichannel is taking over, this is how you keep up.

  6. 3 Tips For Getting Reverse Logistics Right
    6/13/2018

    Getting products out the door in a timely fashion isn’t the biggest struggle E-commerce retailers face, it’s dealing with the returns.

  7. 6 Tips For Reducing Warehouse Downtime
    6/13/2018

    In today’s just-in-time-shipping work environment, downtime and other productivity wasters must be minimized for a warehouse/DC company to survive.

  8. Visa Outage Highlights The Need For Cash
    6/11/2018

    A five-hour outage on June 1st that left Visa cardholders across Europe unable to complete transactions caused widespread disruption and frustration, and raised serious questions about a future cashless society. Consumers saw cards being declined as they tried to make purchases at gas stations, restaurants, supermarkets and retail stores. Some reported having to stand in line at checkouts for 20 minutes as cashiers struggled to process transactions, not knowing the system was down. Some drivers couldn’t get gas, which for some created a real problem. Among those affected was a member of the British Parliament, Angela Rayner, who tweeted she was able to fuel up because “my local garage knows me.”

  9. Improving Distributed Order Management With Fulfillment Forecasting
    5/24/2018

    Most retailers use demand-forecasting methods that fail to provide insight into how consumers choose to have orders fulfilled. Download this report from Gartner Research for insights into order fulfillment forecasting and optimal inventory positioning using distributed order management (DOM) systems.

  10. Why Retail Supply Chain Transformations Fail (And How You Can Beat The Odds)
    5/16/2018

    There's no small list of retailers who are struggling to keep up with the Amazon effect, but a closer look at why some fail and others prevail, should give retailers who are willing to embrace change some hope.