Omnichannel is taking over, this is how you keep up.
Getting products out the door in a timely fashion isn’t the biggest struggle E-commerce retailers face, it’s dealing with the returns.
In today’s just-in-time-shipping work environment, downtime and other productivity wasters must be minimized for a warehouse/DC company to survive.
A five-hour outage on June 1st that left Visa cardholders across Europe unable to complete transactions caused widespread disruption and frustration, and raised serious questions about a future cashless society. Consumers saw cards being declined as they tried to make purchases at gas stations, restaurants, supermarkets and retail stores. Some reported having to stand in line at checkouts for 20 minutes as cashiers struggled to process transactions, not knowing the system was down. Some drivers couldn’t get gas, which for some created a real problem. Among those affected was a member of the British Parliament, Angela Rayner, who tweeted she was able to fuel up because “my local garage knows me.”
There's no small list of retailers who are struggling to keep up with the Amazon effect, but a closer look at why some fail and others prevail, should give retailers who are willing to embrace change some hope.
Shipping isn’t just about getting a package to a customer’s front steps anymore, and companies are not only investing in their shipping strategy because it saves them money - it goes beyond the box.
POS resellers are essential to a vendor’s strategy to target its products to the right market. Without the benefit of channel partnerships, vendors would be hard-pressed to gain brand mindshare.
Long checkout lanes, disorganized shelves and hard-to-find products lead to frustrated shoppers. And when customers get frustrated, they often give up on a store and walk out, especially if there’s no associate around to help them.
How Amazon continues to build a loyal customer base that keeps them coming back.
Customers are increasing the size of their baskets in order to qualify for free shipping.
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